Product Order Support

ELERA Support

Need help with an ELERA product order, setup, or care? Send us the details and our support team will help you find the next step.

Amazon customers: please include your Amazon Order ID so we can locate your order faster.

For wholesale, OEM, private label, or other business cooperation, please use eleracupping.com/contact.

Contact Support Quick Start

Need Help?

Tell us what happened and include your order details. If photos help explain the issue, attach them after your email app opens.

This form opens your email app with your message. If photos help explain the issue, attach them in your email app before sending.

Email us directly

If this form does not open your email app, contact us at:

support@ielera.com

Quick Start

A simple setup flow for everyday self-care.

1

Prep skin with body oil or lotion.

2

Squeeze the cup gently and place on skin.

3

Glide slowly or let it rest briefly.

4

Keep suction light and comfortable.

5

Wash with mild soap and air dry after use.

Care Tips

Clean, simple care for the product after each use.

Use on clean, dry skin with enough glide.

Start with gentle suction.

Do not use on irritated or broken skin.

Clean after each use and let air dry completely.